CalmAfterReboot

UK MSP customer, mid-size logistics SME, ~50 users, single Carlisle office, international remote workers

Most "should we move to Azure?" conversations in the SME / lower-mid-market space happen without proper discovery. The recommendation is made on vibes — usually a senior engineer reacting to a bad incident, or a sales conversation driven by Microsoft licensing pressure. This document is the framework I use to scope properly before producing a recommendation.

Repeatable convergence pattern for onboarding a new school into a Multi-Academy Trust — turning each inherited estate into one secure, cloud-authoritative end state.

A UK-based finance SME running Azure Virtual Desktop was suffering recurring FSLogix profile-mount failures — users losing their profiles, sessions falling back to broken states, the kind of fault that erodes trust in a whole platform. I was brought in to stabilise it. This is the record of what I found, why the obvious diagnosis was wrong, and how I rebuilt the environment around the actual root cause.